Terms & Conditions

GENERAL TERMS OF USE 

PARTIES

Art.1 These GENERAL TERMS determine the conditions and the system of use of this website and the online shop of Mat Star BG Ltd, called hereinafter THE SITE, as well as the terms of electronic trade, performed by THE SITE. 

Art.2 The parties on these General Terms are: Mat Star BG Ltd, called hereinafter VENDOR. Any person or company, who had explicitly agreed with these General Terms and using THE SITE for purchase orders for goods, called hereinafter CUSTOMER. 

OBJECT

Art.3 The VENDOR grants the CUSTOMER a catalogue with offers for purchasing goods and the CUSTOMER has the option to buy the goods offered in the SITE by placing purchase orders and payment of the selling price, strictly observing these General Terms, as well as the additional requirements of the particular goods. 

ACCEPTANCE OF THE GENERAL TERMS 

Art.4 (1) By marking in the field “I agree with the General Terms of sale through the SITE” and clicking the button “Confirmation of the purchase order”, CUSTOMER performs an electronic statement in regard to the Electronic Document and Electronic Signature Law and thus declares to be aware with these General Terms , accepts them and binds to observe them.   

(2) VENDOR immediately confirms the acceptance of the statement ref. art.4(1) by sending a notice to the electronic mail of the CUSTOMER, which contains the details of the correspondence with the VENDOR and the text or the electronic reference to the text of these General Terms. 

Art.5(1) These General Terms can be modified unilaterally by the VENDOR, without explicitly informing the CUSTOMER about this act. The modification is performed by uploading the modified text in the section General Terms of the Site. 

CATALOGUE OF THE GOODS

Art.6(1) The particular types of goods are arranged as offers by different indexes in regard to the classification in the SITE. (2) The offers consist of basic information for the product offered in accordance with its type and indication of its price. The offers are accompanied by photos of the products. (3) The price indicated refers to one piece(pair) of the product. 

ORDER FOR PURCHASE AND DELIVERY 

Art.7(1) The order for purchase and delivery of goods is performed by filling in the form for purchase and delivery submitted on the SITE.

(2) The CUSTOMER is obliged to present correct data regarding the person to receive the goods as well as the place of delivery.

(3) In the purchase order automatically are described the type of the goods and the correct final price (including VAT).

(4) The order of the particular goods is performed by clicking the button ADD TO THE BASKET followed by BUY in the offer of the selected goods, by which the CUSTOMER explicitly confirms his order and agrees with the General Terms, published on the SITE, marking the square reading “I accept the General Terms” and “I confirm the purchase offer”. This act represents a declaration of will, which binds with the strength of a contract the CUSTOMER and the VENDOR in regard with the terms described in this document and the articles of the Customer Protection Law. After placing and confirming the order, the CUSTOMER receives an automatic e-mail for the confirmation by the SITE.

(5) On receipt of the order the VENDOR contacts by telephone or e-mail message the CUSTOMER within 4(four) working days for confirmation of the order or lack of particular article from the order. The orders placed in the official non-working days (Saturday, Sunday, Holidays) are processed in the first next working day.

(6) The working time for attending customers is 10.00 till 18.00 from Monday to Friday.

(7) In a period of sales/price reductions of articles in the online shop, the VENDOR is bound to send the ordered articles only if available. Supposed an article or articles are not available, the VENDOR contacts the CUSTOMER by telephone or e-mail message within 4(four) working days, to inform him about the unavailable articles in his order.

(8) The SITE keeps the right to cancel orders due to technical errors in the price list.

(9) The VENDOR aims to meet all the requirements of the CUSTOMER, but keeps the right to correct any mistaken price or description of goods, as well as to cancel or reject the execution of any order for article whose price or description is wrong. All these corrections could be executed even after the order has been accepted. On establishing of such inaccuracy the VENDOR informs the CUSTOMER about it by telephone or e-mail message. With a lack of reply from the CUSTOMER for reconfirmation of the order with the corrected amount or description within 48 (forty eight) hours, the order is considered cancelled.

(10) In a period of price reduction the CUSTOMER cannot cancel an order if it contains unavailable articles, for which he had been informed. The VENDOR executes the order only with articles available at the time of placing the order.

(11) The persons responsible for the service of the customers may need personal data such as name, order number or telephone number in order to meet all inquiries. These data are used to assist the thorough reply to any inquiries.

(12) On registration the CUSTOMER is bound to grant correct, accurate and complete information. When presented wrong address, contact person and/or telephone number on placing the order, the VENDOR is not bound by any obligation in executing the order. On modification of data in his profile, the CUSTOMER has to immediately send an e-mail to customers@matstar.bg 

(13) The VENDOR is not bound if the CUSTOMER has submitted wrong and/or incomplete data in the order placed.

(14) Orders placed by persons under 18 years of age will not be accepted and executed.

(15) The VENDOR does not guarantee full conformity of the articles presented on the SITE and those in the stores.

(16) The information published on the SITE regarding the sizes and conformities has to be considered tentative.

(17) All prices indicated are in BGL with included VAT. Prices indicated in EUR are calculated by the official currency rate of Bulgarian National Bank. 

TERMS OF DELIVERY

Art.8 Delivery of the goods is executed with the following terms:

• The ordered goods are delivered to the address indicated by the CUSTOMER. The CUSTOMER should grant access and possibility for delivery of the goods.
• The goods ordered by the CUSTOMER are delivered in Bulgaria within 5(five) working days to the submitted address, provided the order is confirmed by the CUSTOMER and address of delivery is valid and correct.
• The times of delivery in EU countries, shown in section “DELIVERY” in the SITE are approximate. They depend on the shipment company and the VENDOR is not responsible for delay due to the performance of the shipment company.
• The goods are delivered appropriately packed in regard to its type and the type of transportation.
• If the CUSTOMER is not found within the time of delivery on the submitted address or is not provided access and conditions for delivery of the goods within this time, the order is considered cancelled and the VENDOR is free of his obligation to execute the delivery.
• In case the CUSTOMER confirms his will to accept the ordered goods after the expiry of the delivery time, in which he had not been found on the submitted address, he accepts the additional delivery at his expense. The expenses for the additional delivery are paid along with the total amount of the order and the first delivery.
• If a third person is engaged with the receipt and confirmation of the ordered goods on behalf of the initial CUTOMER, the latter has no right to return the goods or make objections in regard to the delivery.
• The shipment company is Speedy (Rapido). The deliveries on the territory of Republic of Bulgaria is free of charge for orders with a total value of the ordered goods over 40 BGN.
• On delivery the SITE does not suggest an option “Inspection”
• If the CUSTOMER wants to return the goods bought through the online shop, he will pay the transportation costs for the delivery to him as well as those for the return of the goods to the VENDOR. Unpaid transportation taxes are liable to legal claims.
• The SITE guarantees 24 hour delivery, in regard to the schedule of the transportation company.  

REFUSAL TO ACCEPT AND RETURN OF ORDERED AND DELIVERED GOODS 

Art.9(1) CUSTOMER ordered goods from the SITE can refuse to accept goods ordered by him and delivered to him only in the cases submitted in these TERMS:

• When the goods delivered obviously do not correspond to the goods ordered and this could be stated by ordinary review of the goods.
• When the goods is damaged during transportation.
• When the price the CUSTOMER is about to pay do not correspond to that initially offered in the SITE. 

(2) Claims on the above points are made only at the time of receipt of the goods. 

Art.10 Besides the points above, the CUSTOMER has no right to refuse to accept and pay the ordered goods. Otherwise he owes payment for the expenses of the delivery and return of the goods. 

Art.11 In case of refusal to accept the goods a protocol is made at the time of delivery of the goods. If the CUSTOMER rejects to sign the protocol, his refusal to accept the goods is considered invalid and he owes payment of the expenses in regard to the delivery and return of he goods. 

Art.12 After receipt and payment of the goods the CUSTOMER can make a claim and want the return of the goods and refund of the payment at following cases: 

• If the goods has a substantial fault or inconformity, which could not have been established at the initial review of the goods.
• If during exploitation the goods shows a substantial fault which makes it unsuitable for its exploitation.
• Without submitting any reason for the return of the product if it is in its original appearance, packing and quality. 

Art.13 Claims are accepted as follows: 

• On points 1 and 2 of the previous article – within 24 hours of acceptance of the goods.
• On point 3 of the previous article – in reference to the Customer Protection Law, art.55, the CUSTOMER has the right without any charges for indemnities and without submitting any reasons, to refuse bought goods within 14 working days, from the day of receipt of the goods.

The VENDOR will refund to the CUSTOMER the full amount of the payment not later than 14 working days from the date the CUSTOMER submitted his refusal, by bank transfer or by courier whose expenses are on CUSTOMER behalf. 

CLAIMS AND REPLACEMENT 

Art.14 (1) The VENDOR accepts claims within 30 days of the purchase of the goods only at stated following defects: 

• Broken upper
• Broken outsole
• Unglued outsole
• Broken heel
• Different sizes in the pair
• Unglued 

(2) Claims are not accepted at following cases: 

• Peeled top (toe puff) of the shoe
• Defect caused by physical damage or bad maintenance
• Fallen heel caps
• Warning out of heels
• Bad smell
• Mustiness
• Water leakage 

Claims with obvious defects are made within 5 working days of the purchase of the goods. The expenses in regard to return of the product and its replacement are on CUSTOMER’s behalf. When the damage is repairable, the product is repaired within 20 working days. Damage due to bad exploitation are not accepted.

On return of the product for replacement, claim or refund the CUSTOMER has to send along with the product following documents: 

Form for claim and replacement with filled in following fields:

• Refund: the product to be returned, reason for the return, IBAN bank account, when refund money received by cash on delivery.
• Replacement of other product or other size: submitting the art.number of the product or the wanted size.
• Cash bill or other payment document, issued by UBB system, proving the payment of the goods.
• When some of the above documents is not submitted, the VENDOR has the right to refuse the refund or the replacement of the product.
• The return of the goods is executed only by courier chosen by the CUSTOMER and at his expense.
• The transport costs for the return of the goods are at the expense of the CUSTOMER.

In order to return a product, it has to be in very good appearance: 

• Goods is not used
• The package is unspoiled
• There is a cash bill or invoice proving the payment of goods 

Art.15 When there is inconformity between the goods ordered and the goods delivered, which could not have been detected at the time of delivery, the goods are replaced within 5 working days of the claim of the CUSTOMER and the executed inspection of the inconformity. 

Art.16 In case the CUSTOMER wants to replace a product bought from the SITE, he should send it by courier to the following address:

Sofia, Miroviane, Stopansky dvor

Mat Star Ltd

At the expenses of the CUSTOMER, only if the goods is not used, the package is unspoiled and the cash bill is submitted. The replaced product is sent back to the CUSTOMER to the address indicated for delivery at the expense of the CUSTOMER. 

Art.17 When there are three rejects of acceptance of an order from CUSTOMER’s profile, address or name, the VENDOR keeps the right to refuse execution of a next order.  

Art.18 On returning a product bought from the SITE, the CUSTOMER is bound by these General Terms.  The VENDOR may refuse to accept consignments sent for refund with an option “Cash on delivery”. 

TERMS OF PAYMENT 

Art.19 The payment of the ordered goods and the courier’s delivery is effected in following ways: 

• By “Cash on Delivery” of the goods and the couriers delivery. This option is valid only on the territory of Republic of Bulgaria.
• Card payment on a virtual post terminal of UBB Ltd, which accepts the following three types of cards – Visa, Visa Electron, Maestro and Master card. 

E-MAIL MARKETING  

Art.20 With the registration at www.matstar.bg the CUSTOMER agrees to receive personal messages about promotions and actual offers at his e-mail address, which he had submitted at his registration. In case you do not want to receive messages from us, please accept our apologies for the inconvenience and inform us about that by e-mail. 

RESTRICTIONS 

Art.21(1) The CUSTOMER has the right to use all the resources of the SITE excluding the restrictions, described in these General Terms and other common valid restrictions.  The CUSTOMER of the SITE is not allowed to copy, distribute or use texts, pictures, images or parts of the SITE without the explicit allowance of the VENDOR.

In the event of a dispute related to an online purchase, you can contact the relevant Alternative Dispute Resolution (ADR) authorities or use the Online Dispute Resolution (ADR) website.